FREQUENTLY ASKED QUESTIONS
Do you offer international shipping?
Yes. We ship worldwide. Shipping costs and delivery times vary based on destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can follow your shipment in real time.
What are the delivery options available?
We offer a standard delivery option. For express shipment requests, please send an email to our customer support immediately after submitting your order
Do you offer same-day delivery?
Currently, we do not offer same-day delivery.
Can I change my delivery address after placing an order?
Yes, you can change your delivery address within 24 hours of placing your order by contacting our customer support team.
How much does delivery cost?
Delivery costs vary based on the the destination. The exact cost will be calculated at checkout.
What makes Haus No. 7 products unique?
Our pieces are curated and crafted with a focus on timeless design, raw materials, and urban sophistication. Every item is selected for its durability, character, and elevated aesthetic.
Where are your products made?
Our collection includes artisan-crafted items made in small batches, as well as curated décor sourced from trusted design partners who meet our quality and sustainability standards. They are handmade and created un several locations around the globe
What should I do if my item arrives damaged?
Contact our customer support immediately with photos of the damaged product and packaging. Our team will assist you with a replacement or refund.
Do you offer gift wrapping?
Yes. Premium gift packaging is available for select items. You can choose this option at checkout.
How can I contact customer support?
You can reach our team via email support@hausno-7.com, live chat, or phone. We’re here to help with anything you need.
Can I get a refund for a damaged item?
Yes, if you received a damaged item, please contact us via email support@hausno-7.com immediately with photos of the damage. We will process a refund or send a replacement.
How do I request a refund?
To request a refund, please contact our customer support team via support@hausno-7.com with your order number and reason for the refund. They will guide you through the process.
Are there any items that are non-refundable?
Yes, certain items such as personalized products, perishable goods, and final sale items are non-refundable. Please refer to our refund policy for a complete list.
What is your refund policy?
We offer refunds on eligible items within 15 days of receipt. Items must be unused, in their original condition, and returned in the original packaging.
What is your return policy?
We accept returns on eligible items within the timeframe of 15 days . Items must be unused, in their original condition, and returned in the original packaging. The return shipping cost is applied on the customer unless the item was damaged
